At Jackson Apparel Ltd, we respect your privacy and are committed to protecting the personal information that you provide when using our website.
This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our online store.
By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.
1. About Us
The entity responsible for the processing of personal information described in this Privacy Policy is:
JACKSON APPAREL LTD
Business Address: 10 Hendre Road Abertridwr Caerphilly United Kingdom CF83 4DT
Email: payment@jacksonapparel.org
Phone: +44 7378974118
Website: jacksonapparel.org
2. Information We May Collect
Depending on how you use our website, we may collect different types of information.
This may include:
Name
Email address
Telephone number
Billing address
Delivery address
Order information
Products purchased or considered for purchase
Payment-related transaction information
Customer service communications
Information you provide when contacting us
Website usage and technical information
Information relating to your interactions with our website
We only seek to collect information that is reasonably necessary for operating our online store, processing orders, providing customer support, improving our services, and meeting applicable legal or administrative requirements.
3. Information Provided When Placing an Order
When you place an order through our website, we may need to collect information necessary to process and fulfill the transaction.
This may include your name, email address, telephone number, billing information, delivery address, order details, and other information required to complete your purchase.
This information may be used to:
Process your order.
Confirm your purchase.
Arrange delivery.
Provide order updates.
Respond to questions about your order.
Process returns or refunds.
Maintain transaction records.
Prevent or investigate fraudulent or unauthorized transactions.
Meet applicable legal and accounting requirements.
4. Payment Information
Payments made through our website may be processed using third-party payment service providers.
Depending on the payment method selected, payment information may be transmitted directly to the relevant payment provider for authorization and processing.
We do not ask customers to send complete payment card numbers, CVV/security codes, passwords, or other sensitive payment credentials to us by email.
Payment providers may process personal and transaction information in accordance with their own privacy policies and applicable legal requirements.
5. How We Use Personal Information
We may use personal information for purposes including:
Processing and fulfilling orders.
Providing products and services.
Communicating with customers.
Responding to enquiries.
Providing customer support.
Processing returns and refunds.
Arranging shipping and delivery.
Maintaining business and transaction records.
Detecting and preventing fraud, abuse, or unauthorized activity.
Maintaining and improving website functionality.
Complying with applicable legal obligations.
Protecting our rights, property, and business interests.
We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
6. Legal Basis for Processing
Where applicable, we process personal information on one or more lawful bases permitted under applicable data protection law.
These may include:
Contract: Processing information where it is necessary to fulfill an order or provide requested services.
Legal obligation: Processing information where required to comply with applicable laws or regulations.
Legitimate interests: Processing information where necessary for legitimate business purposes, provided that those interests do not override applicable individual rights.
Consent: Processing information where consent is required and has been provided.
Where processing is based on consent, you may withdraw your consent where applicable.
7. Customer Communications
If you contact us by email, telephone, or another available communication method, we may retain information from your communication in order to respond to your enquiry and maintain appropriate customer service records.
Customer communications may include information relating to:
Product questions
Orders
Payments
Shipping
Returns
Refunds
Exchanges
General enquiries
We may use the information provided in the communication solely as reasonably necessary to address the relevant request and fulfill our business or legal obligations.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand how visitors interact with the website, and improve the online shopping experience.
Cookies may be used for purposes such as:
Maintaining essential website functionality.
Supporting shopping cart and checkout functions.
Remembering certain preferences.
Understanding website usage.
Improving website performance.
Supporting services provided through the website.
Where required by applicable law, we will request appropriate consent before using non-essential cookies or similar technologies.
You may also be able to control cookies through your browser settings.
Disabling certain cookies may affect the functionality or availability of some website features.
9. Information About Website Usage
When you visit our website, certain technical information may be automatically collected by the website or services supporting its operation.
Depending on the services in use, this information may include:
IP address
Browser type
Device type
Operating system
Approximate location information
Pages visited
Date and time of website access
Referring website
Technical information relating to website interactions
This information may be used to maintain security, diagnose technical problems, understand website performance, and improve our services.
10. Sharing Personal Information
We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide services to customers.
Depending on the circumstances, these parties may include:
Payment service providers
Shipping and delivery providers
Website hosting and technology providers
Customer support or communication service providers
Professional advisers
Fraud prevention or security service providers
Government authorities or regulators where legally required
We only seek to provide third parties with information reasonably necessary for the relevant service or purpose.
Third-party service providers may process information according to their own terms and privacy policies.
11. International Data Transfers
Some service providers used in connection with our website or business operations may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required by applicable data protection law to ensure that the transfer is subject to appropriate safeguards.
12. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, accidental loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own information, including keeping account credentials and devices secure.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal or accounting obligations.
The appropriate retention period may vary depending on the type of information and the reason it is being retained.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
14. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in certain circumstances.
Request restriction of certain processing.
Object to certain processing.
Request portability of information where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exemptions.
15. How to Exercise Your Rights
If you would like to exercise a privacy right or ask a question about how your information is handled, please contact us.
Email: payment@jacksonapparel.org
Phone: +44 7378974118
Postal Address: JACKSON APPAREL LTD 10 Hendre Road Abertridwr Caerphilly United Kingdom CF83 4DT
We may need to request additional information to verify your identity before processing certain privacy requests.
16. Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can review and address your concern.
You may also have the right to make a complaint to the relevant data protection authority in your jurisdiction.
For customers in the United Kingdom, the relevant supervisory authority is the Information Commissioner’s Office (ICO).
17. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where doing so would be contrary to applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter.
18. Third-Party Websites
Our website may contain links or references to third-party websites or services.
If you access a third-party website, that website’s own privacy policy and terms may apply.
Jackson Apparel Ltd is not responsible for the privacy practices, content, security, or policies of third-party websites that we do not control.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, services, technology, or applicable legal requirements.
When we make changes, the updated version will be published on this page.
Customers are encouraged to review this page periodically for the latest information about our privacy practices.
20. Contact Information
If you have any questions about this Privacy Policy or our handling of personal information, please contact us:
JACKSON APPAREL LTD 10 Hendre Road Abertridwr Caerphilly United Kingdom CF83 4DT
