At Jackson Apparel Ltd, we want our customers to have a positive shopping experience. If you are not satisfied with your purchase, please review the information below regarding returns and exchanges.
This policy explains the general process for requesting a return or exchange for products purchased through our online store.
Before Requesting a Return
Before sending any item back to us, please contact our customer support team.
Please provide:
Your order number
The name or description of the item
The reason for your return or exchange request
Any relevant photographs or additional information, if applicable
We will review your request and provide instructions regarding the next steps where appropriate.
Please do not send items to our business address without first contacting us and receiving return instructions. The address shown on our Contact Us page is our business address and should not automatically be treated as a return address.
Eligibility for Returns
Return eligibility may depend on the condition of the item, the nature of the product, the reason for the return, and applicable consumer protection requirements.
To help ensure that an item can be considered for return, customers should:
Keep the item in its original condition where reasonably possible.
Avoid unnecessary use, washing, alteration, or damage.
Keep original packaging and accessories where applicable.
Provide proof of purchase or a valid order number.
Contact us before returning the item.
Certain products may not be eligible for return where applicable laws or product-specific conditions provide otherwise. Any applicable exclusions will be communicated through the relevant product or order information.
Items That Arrive Damaged or Incorrect
If you receive an item that appears to be damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us investigate the issue, please provide:
Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging where relevant
Please retain the item and its original packaging until we have reviewed your request.
We will assess the circumstances and, where appropriate, provide a suitable resolution in accordance with our policies and applicable consumer rights.
Exchanges
If you would like to exchange an item for another product or variation, please contact us before returning the original item.
Exchange requests are subject to product availability and applicable return conditions.
If the requested replacement is unavailable, we may provide another appropriate resolution depending on the circumstances of the order and applicable requirements.
Return Shipping
Unless otherwise agreed or required by applicable law, the responsibility for return shipping may depend on the reason for the return.
If an item is returned because it is unwanted or no longer required, the customer may be responsible for the applicable return shipping costs.
If an item is returned because it was incorrect, damaged, defective, or otherwise affected by an issue for which Jackson Apparel Ltd is responsible, we will review the circumstances and determine the appropriate return arrangements.
Customers should use a suitable shipping service when returning an item and retain proof of postage until the return has been completed.
Refunds
Once a returned item has been received and reviewed, we will assess the return and determine whether a refund is applicable.
Where a refund is approved, it will generally be issued using the original payment method used for the purchase, where reasonably possible.
The time required for a refund to appear in a customer’s account may depend on the payment provider or financial institution.
We cannot guarantee the exact time required for a payment provider or bank to process a refund after it has been issued.
Partial Refunds
In certain circumstances, only part of an order may be eligible for a refund.
For example, this may apply where only some items from an order are returned or where different items are subject to different return conditions.
Any applicable refund will be assessed based on the individual order and the circumstances of the return.
Non-Returnable or Restricted Items
Some products may be subject to restrictions for reasons including hygiene, safety, personalization, damage, use, or other applicable requirements.
Where a particular product has specific return conditions or exclusions, those conditions may be stated on the relevant product page or communicated to the customer before or after purchase where appropriate.
These conditions do not affect any statutory rights that cannot legally be excluded or restricted.
Items Returned Without Prior Contact
Please contact us before sending a return.
Returns sent without sufficient order information or without following the return instructions provided by our customer support team may take longer to process.
We may be unable to identify or process an unrequested return until sufficient information is provided.
Return Address
For security and processing purposes, customers should not send returns to the company address shown on this website unless we specifically instruct them to do so.
After reviewing a return request, our customer support team will provide the appropriate return instructions where a return is authorized.
Consumer Rights
Nothing in this Returns & Exchanges Policy is intended to limit or exclude any rights that customers may have under applicable consumer protection laws.
Where applicable law provides customers with rights relating to faulty, defective, incorrectly supplied, or otherwise non-conforming goods, those rights remain unaffected by this policy.
Changes to This Policy
Jackson Apparel Ltd may update this Returns & Exchanges Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.
The latest version will be published on this page.
Contact Us
If you have any questions regarding a return, exchange, replacement, or refund, please contact us before sending an item back.
JACKSON APPAREL LTD 10 Hendre Road Abertridwr Caerphilly United Kingdom CF83 4DT
